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THIS IS INNOVAGEANNUAL REPORT 2015 InnovAge provides Jim Falkenstine with coordinated care and enables him to live at home with his family.InnovAge provides Jim Falkenstine with coordinated care and enables him to live at home with his family. THIS IS VISIONEVERY EIGHT SECONDS SOMEONE IN THE UNITED STATES TURNS 65. The demand for senior care is great. The demand for care that allows people to live life on their terms is even greater. In the past small independent providers delivered almost all the healthcare in this country. Population changes market shifts and demand for better outcomes at lower prices have led to a natural change. Large efficient providers with the reach and strength to meet those demands have the advantage. InnovAge is positioned perfectly for this expansive future. See what were doing to build on our success. THIS IS LEADERSHIPOUR MISSION IS TO SUSTAIN AND ENHANCE THE INDEPENDENCE AND QUALITY OF LIFE FOR THOSE WE SERVE ON THEIR TERMS. MAUREEN HEWITT INNOVAGEPRESIDENT CEO JANICETORREZ INNOVAGEBOARDCHAIR ITS ONE THING TO TALK ABOUT THE IMPORTANCE OF YOUR MISSION. ITS ANOTHER TO LIVE IT. We believe its vital for low-income elderly to have safe affordable housing in the communities they love. Thats why we offer senior housing. We opened our Thornton Colorado complex in 2014 five years after opening Pinewood in Aurora Colorado. The need continues to grow as both are 100 leased. Innovative home care services are key to giving seniors the flexibility to age in place. Through our InnovAge Home Health program this year we became ACHC accredited so we could expand our skilled home care services to Medicare beneficiaries in Colorado. We continue to enlarge our home care service footprint in Colorado along the I-25 corridor and into the Roaring Fork Valley. As a leading provider of the Program of All-inclusive Care for the Elderly PACE we are proud to deliver coordinated healthcare in-home services and social opportunities to the elderly. This year we created individual solutions for more than 3000 participants in our three PACE programs. A little over a year after opening in California our program has grown to more than 180 participants in San Bernardino. Our Albuquerque New Mexico PACE program celebrated its 10-year anniversary. And we expanded the Colorado program to Loveland with a sixth PACE center. We live our mission by advocating for seniors. We are sharing the care coordination story at medical conferences and with health plans. We are working with the State of New Mexico to help move people off the PACE waiting list and into the program. And were finding ways to make PACE more widely available. We cant wait for whats next. Accreditation Commission for Health Care ACHC THIS IS PURPOSE Academy Award-winning actor Susan Sarandon is a caregiver to her mother and a natural fit for the new InnovAge brand campaign. Carmen Segura De Torres is an InnovAge participant who shared her story in an online video. HONORING LIVES AND CONNECTING IN A PERSONAL WAY. We launched a new brand campaign in fiscal year 2015 that tells real InnovAge stories from real individuals. Like how InnovAge provided physical therapy to help Miles keep gardening. How Sofia discovered a desire to leave a legacy through her art. And thanks to InnovAge Rosas never had to leave the home she was born in. The launch reached 21 million people through social media and traditional media coverage. It increased call volume to InnovAge by 23 leading to a 53 increase in enrollments at the California PACE center. The new InnovAge campaign is helping families become familiar with our specific services. See the videos ads and more stories at the campaign website InnovAgeCares.com THIS IS GROWTH Sweet. Respectful. Caring. Safe. Thats how participants at the Chambers Center in Aurora Colorado describe their bus driver Kevin Harris. Kevin is one more reason InnovAge is thriving. PACE Home Care Senior Housing Johnson Adult Day Program 92958. Thats how many lives we touched during the 2015 fiscal year. Thats 92958 times someone was greeted by name during their bus ride to an InnovAge center or was helped with cooking at home. Or got help navigating care for a loved one. InnovAge entered California just over a year ago and it is the fastest-growing Program of All-inclusive Care for the Elderly PACE in the U.S. People tell us they see InnovAge buses everywhere. While we operate one of the largest paratransit fleets in Colorado the real power of our buses is their impact on ending seniors isolation. PACE programs today reach less than 4 of eligible seniors. Thats why InnovAge supports a new Colorado law allowing non-profit and for-profit entities to own PACE facilities. This means expanding access to services while maintaining the same commitment to quality care. COLORADO Aspen Home Care Aurora PACE Senior Housing Colorado SpringsPueblo Home Care Denver PACE Home Care Englewood Johnson Adult Day Program LovelandEstes Park Home Care Lakewood PACE Loveland PACE Pueblo PACE Thornton PACE Senior Housing KEY CALIFORNIA San Bernardino PACE NEW MEXICO Albuquerque PACE InnovAge operates 13 locations in Colorado six PACE four home care agencies two senior housing one Johnson Adult Day Program one PACE in California and one PACE in New Mexico. InnovAge PACE serves a census of 3000 participants across three states. Includes InnovAge Home Care visits 37011 clients served by grant-funded programs 1011 PACE member months 31709 Johnson Adult Day Program total visits 10628 and Care Management call volume 12599. THIS IS CARINGTHIS IS CARING Alice Simkins spends her time at an InnovAge day center visiting friends seeing her doctor and cuddling with the pet therapy dog Rosie. Alice Simkins spends her time at an InnovAge day center visiting friends seeing her doctor and cuddling with the pet therapy dog Rosie. ALICE SIMKINS IS DOING GREAT. WHICH IS A BIG HELP FOR HER DAUGHTER. Caregivers are some of the most important people InnovAge serves. More than 34 million Americans provide unpaid care to an adult aged 50 or older. The typical caregiver spends 24 hours a week providing careand holds down a job. Not surprisingly many report a strain on their own health. InnovAge adult day programs provide a safe and consistent environment for more than 3000 seniors. This program grants caregivers time to attend to their own needs helping them to be better caregivers in the long term. Caregiver support groups meet regularly at several of our centers. Our care management team received 12000 calls this year helping families coordinate care for older adults. We helped them with their questions and worries such as figuring out primary and specialty care getting home care and even setting up home renovation and remodeling. Almost one in four caregivers say their care recipient suffers from Alzheimers or dementia. Because InnovAge understands the individualized needs of those with memory-loss conditions we are the largest organization in Colorado to complete the Leaders in Dementia Care Certification Program from the Alzheimers Association. Caregiver statistic sources AARP and National Alliance for Caregiving The InnovAge Repeat Falls Prevention Team members come from many centers and disciplines. Left to right Bethany Forberg NetworkQuality Consultant Lowry Office Lauren Ghidotti Physical Therapist Assistant Cody Center Kristen Anderson Clinical Pharmacist Thornton CenterLoveland Center Mike Muller Process Improvement Advisor Lowry Office Bev Cobo Regional Rehabilitation Services Manager Charlene Warneke Physical Therapist Cody Center Eling Miller Physical Therapist Denver Center and Emily Williams Occupational Therapist Chambers Center. Not pictured Donna Ellsworth Primary Care Nurse Practitioner Cody Center. The InnovAge Repeat Falls Prevention Team members come from many centers and disciplines. Left to right Bethany Forberg NetworkQuality Consultant Lowry Office Lauren Ghidotti Physical Therapist Assistant Cody Center Kristen Anderson Clinical Pharmacist Thornton CenterLoveland Center Mike Muller Process Improvement Advisor Lowry Office Bev Cobo Regional Rehabilitation Services Manager Charlene Warneke Physical Therapist Cody Center Eling Miller Physical Therapist Denver Center and Emily Williams Occupational Therapist Chambers Center. Not pictured Donna Ellsworth Primary Care Nurse Practitioner Cody Center. THIS IS QUALITYWHEN PROVIDERS WORK ACROSS DEPARTMENTS GREAT THINGS HAPPEN. LIKE 17 FEWER PARTICIPANT FALLS. InnovAge physical therapists Bev Cobo Jenny Shaver and Lee Ann Krigbaum could see that falls were a significant problem for their participants but they didnt know the cause. So they set out to study the problem with the physical therapy department at the University of Colorado School of Medicine. They measured the standing and walking ability of 350 InnovAge PACE participants and found a major culpritbalance. They created an interdisciplinary InnovAge Repeat Falls Prevention Team to target the issue and have reduced participant falls by 17. Thats potentially 17 fewer hip fractures and traumatic brain injuries. The research is being presented to the American Physical Therapy Association and with PACE centers around the country to strengthen all fall prevention programs. Another important measure of InnovAge quality is participant and caregiver satisfaction. We survey families every quarter and quickly act on the feedback. At the end of fiscal year 2015 89.6 of participants and caregivers reported they were satisfied and 90.8 said they would recommend InnovAge to family or a friend. And this year all of the PACE Centers in Colorado earned the highest level of recognition from the National Committee for Quality Assurance NCQA as a Level III Patient-Centered Medical Home. Each center had to meet NCQAs key standards such as access teamwork and information technology to improve participants care experiences. THIS IS THE FUTURE With 10000 Americans turning 65 every day the need for services is huge. Some of these people dont qualify for the Program of All-inclusive Care for the Elderly PACE model. But just like PACE participants they still need interdisciplinary care that maintains their independence. Their family caregivers still need the guidance and comfort that comes with our supportive and coordinated approach. Here are just some of the steps were taking to create the future of InnovAge. OUR EXPERTISE IS NEEDED BY MORE PEOPLE IN MORE PLACES. WERE REFINING PRODUCT LINES. Every healthcare entity that cares for high-cost medically fragile populations is urgently looking for ways to manage this complex and expensive care. With consumer care coordination and business partnerships InnovAge will be part of the solution. WERE EMBRACING TECHNOLOGY TO TRULY MANAGE POPULATION HEALTH. As a health plan and an organization offering a broad range of services for vulnerable people InnovAge is using analytics to deliver personalized care coordination and care. This data-driven approach is key to being a competitive expanding organization. WERE RE-ENGINEERING THE ENROLLMENT PROCESS. We are targeting referrals to ensure they are quickly and appropriately routed to the correct service. InnovAge is implementing this process in all of our markets and is ready to deploy it in places where we expand. WERE GROWING OUR WORKFORCE. InnovAge is sourcing qualified employees to meet our growing needs and expectations. With self-service online tools we are scaling up to add train and develop employees efficiently. These changes will help us improve our scalability and are designed to help us fulfill our missionto sustain and enhance the independence and quality of life for those we serve. INNOVAGE SERVICES Adult Day Programs Come socialize and get the care you need at one of our modern and specialized facilities. Home Care Get help with simple chores and personal care and even skilled and non-skilled medical support. Memory Care Enjoy peace of mind and stimulating day programs provided by our compassionate memory care experts. PACE Live independently with help from healthcare experts coordinating your care. Caregiver Support Caregivers need care too. Access in-home help or respite care. Care Management Get care coordination support to make decisions create a plan and tap into senior services. Senior Housing Reside in safe affordable and comfortable senior apartments in the Denver metro area. LOCATIONS Our services vary depending on location. For more information call 888-992-4464 or email us at infoMyInnovAge.org. InnovAge Greater California PACE DayHealth Center San Bernardino InnovAge Greater Colorado PACE Centers Chambers Center Aurora Denver Center Cody Center Lakewood North Center Loveland opened fall 2015 Pueblo Center Thornton Center InnovAge Greater New Mexico PACE Albuquerque InnovAge Johnson Adult Day Program Englewood Colorado InnovAge Home Care Serving clients in Colorado with skilled medical and non-medical personal care services in Denver Metro Boulder Caon City Colorado Springs Estes Park Fort Collins Greeley Longmont Loveland Pueblo and Roaring Fork Valley. InnovAge Corporate Office 8950 E. Lowry Boulevard Denver CO 80230 MyInnovAge.org InnovAgeCares.com 888-992-4464 TTY available toll-free dial 711 and request a connection to InnovAge at 888-992-4464 2015 InnovAge Learn more about InnovAge at